1 – Quality Assurance.
Smart Supply guarantees the quality of all products it supplies against manufacturing defects, provided that they are maintained under normal conditions of use and the following conditions are met:
2 – Warranty Period.
Products supplied by Smart Supply are covered by a statutory warranty period of 90 (ninety) calendar days, starting from the invoice date on the product’s sales invoice.
3 – Items excluded from this warranty.
The Smart Supply warranty does not cover:
- Defects or damage resulting from the customer's improper use of the product;
- Defects or malfunctions not reported via the Smart Supply Nonconformity Report during the warranty period;
- Products with serial numbers or product codes that have been removed, altered, or are illegible;
- Defects and damage caused by natural factors (flooding, sea air, electrical discharge, and others) or excessive exposure to heat;
- Defects or damage resulting from work performed on the product by a third party not authorized by Smart Supply;
- Defects or damage caused by oxidation of product parts resulting from improper exposure of the product to liquids and gases of any kind.
- Defects and damage resulting from the use of incompatible components and accessories;
- Parts that wear out naturally with regular use;
- Unsatisfactory product performance due to improper use and installation.
4 – Procedure for filing a warranty claim for a manufacturing defect.
If a defect occurs within the warranty period, the customer may file a warranty claim by emailing
sales@supplybr.com, provided they submit the following documents:
- Product Invoice,
- Smart Supply Nonconformity Report containing the requested information.
5 – Procedure for shipping and picking up products for repair.
Upon receipt of the requirements set forth in item 4, Smart Supply will review them and respond within a maximum of 5 business days regarding whether or not the warranty request has been accepted, based on the requirements in item 3.
If the warranty claim is approved, Smart Supply’s Operations Department will provide instructions on how to ship or drop off the product for repair.
It should be noted that only tax invoices issued as collateral that have been previously authorized by Smart Supply will be accepted, provided they are accompanied by the authorization.
Shipping invoices for goods sent on consignment without prior authorization and a pickup request will be refused upon delivery.
6 – General Considerations.
Smart Supply will cover the costs of repairing products that are still under warranty, including shipping costs to our headquarters in Balneário Camboriú, and may replace the product with a new or equivalent refurbished unit.
All replaced parts will become the property of Smart Supply.
The warranty provided herein applies exclusively to the product, its parts and components, and shipping costs; it does not cover personal expenses, such as transportation, phone calls, lodging, and other expenses, nor does it cover consequential damages, lost profits, or damages—whether direct, indirect, or incurred by third parties.
This warranty is automatically void if any of the circumstances listed under “Exclusions from the Warranty” (as set forth in Item 3) occur.
NOTE: Products that do not follow the procedures described above and provided by Smart Supply will not be accepted; they will be returned to the customer or refused upon receipt.
All products, without exception, must be accompanied by the invoice and the Nonconformity Report, which is available at the link.
If you have any questions or need clarification regarding this warranty policy, please contact our Sales Department Monday through Friday during business hours.
