{"id":39834,"date":"2026-01-06T17:26:12","date_gmt":"2026-01-06T20:26:12","guid":{"rendered":"https:\/\/supplybr.com\/?page_id=39834"},"modified":"2026-01-09T15:35:31","modified_gmt":"2026-01-09T18:35:31","slug":"politica-de-garantia","status":"publish","type":"page","link":"https:\/\/supplybr.com\/en\/politica-de-garantia\/","title":{"rendered":"Pol\u00edtica de Garantia"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"39834\" class=\"elementor elementor-39834\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89c68cb e-flex e-con-boxed e-con e-parent\" data-id=\"89c68cb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14c3413 elementor-widget elementor-widget-heading\" data-id=\"14c3413\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Garantia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91f692c e-flex e-con-boxed e-con e-parent\" data-id=\"91f692c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce72c19 elementor-widget elementor-widget-text-editor\" data-id=\"ce72c19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"ql-block\" data-block-id=\"block-7438113f-c123-4879-a268-7ca16b840e0e\"><strong>1 \u2013 Garantia de Qualidade.\u00a0<\/strong><\/h4><div class=\"ql-block\" data-block-id=\"block-5d2a4b20-e904-45b8-923d-98e4f25a3ef7\">A Smart Supply garante a qualidade de todos os seus produtos fornecidos contra defeitos de fabrica\u00e7\u00e3o, desde que os mesmos estejam mantidos em condi\u00e7\u00f5es normais de utiliza\u00e7\u00e3o, bem como sejam observadas as condi\u00e7\u00f5es a seguir:<\/div><div class=\"ql-block\" data-block-id=\"block-e76cd15c-53e5-4508-b38f-1ae365174b8d\">\u00a0<\/div><h4 class=\"ql-block\" data-block-id=\"block-8d633691-a963-48c6-bc7b-2485b02c86ac\"><strong>2 \u2013 Prazo de Garantia.<\/strong><\/h4><div class=\"ql-block\" data-block-id=\"block-8ef4b594-0dc8-4511-b456-dec4fce708f1\">Os produtos fornecidos pela Smart Supply possuem o prazo de garantia legal de 90 (noventa) dias corridos e contados a partir da data de faturamento da nota fiscal de venda do produto.<\/div><div class=\"ql-block\" data-block-id=\"block-ecbb1406-8893-4b33-b24f-4dc80eaae5d9\">\u00a0<\/div><h4 class=\"ql-block\" data-block-id=\"block-604790a2-2771-4346-8fbd-acb141ebb462\"><strong>3 \u2013 Itens exclu\u00eddos desta garantia.<\/strong><\/h4><div class=\"ql-block\" data-block-id=\"block-90ea66a0-561c-4a88-96be-761336a833d5\">A garantia da Smart Supply n\u00e3o cobre:<\/div><ul><li class=\"ql-block\" data-block-id=\"block-3b77da7c-7889-4c81-8671-0fc838509330\">Defeitos ou danos resultantes do uso inadequado do produto pelo cliente;<\/li><li class=\"ql-block\" data-block-id=\"block-8436ea7e-6f71-4e8d-86f0-4d7d90b2b10f\">Defeitos ou mau funcionamento n\u00e3o informados atrav\u00e9s do Relat\u00f3rio de N\u00e3o Conformidade da Smart Supply durante o per\u00edodo de garantia;<\/li><li class=\"ql-block\" data-block-id=\"block-b5b7b12a-d418-492f-b2b8-f4ba46c06b47\">Produtos com o n\u00famero de s\u00e9rie, c\u00f3digo do produto removido, adulterado ou ileg\u00edvel;<\/li><li class=\"ql-block\" data-block-id=\"block-cb77e009-00f8-4593-8af9-d367c71be94e\">Defeitos e danos causados por agentes naturais (enchente, maresia, descarga el\u00e9trica e outros) ou exposi\u00e7\u00e3o excessiva ao calor;<\/li><li class=\"ql-block\" data-block-id=\"block-b123e189-53cd-44c2-b543-126792868efd\">Defeitos ou danos decorrentes de interven\u00e7\u00e3o no produto realizada por terceiro n\u00e3o autorizado pela Smart Supply;<\/li><li class=\"ql-block\" data-block-id=\"block-f9b3852a-e682-4478-960e-fa68d1cb4a15\">Defeitos ou danos causados por oxida\u00e7\u00e3o de pe\u00e7as do produto causados por exposi\u00e7\u00e3o inadequada do mesmo a l\u00edquidos e gases de qualquer esp\u00e9cie.<\/li><li class=\"ql-block\" data-block-id=\"block-367bc64d-33f9-40c8-a74a-89cb4c3f894b\">Defeitos e danos decorrentes da utiliza\u00e7\u00e3o de componentes e acess\u00f3rios n\u00e3o compat\u00edveis;<\/li><li class=\"ql-block\" data-block-id=\"block-e551ad07-82d3-42c5-b98e-fccb9170f738\">Pe\u00e7as que se desgastam naturalmente com o uso regular;<\/li><li class=\"ql-block\" data-block-id=\"block-354c066b-e26e-4566-bf27-b3f6fc18f718\">Desempenho insatisfat\u00f3rio do produto devido a utiliza\u00e7\u00e3o e instala\u00e7\u00e3o inadequada.<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-521f6e80-d25c-441c-af60-77af51be0fd9\">\u00a0<\/div><h4 class=\"ql-block\" data-block-id=\"block-93987aa9-e780-4748-947a-5470bfb12545\"><strong>4 \u2013 Procedimento para solicita\u00e7\u00e3o de garantia contra defeito de fabrica\u00e7\u00e3o.<\/strong><\/h4><div class=\"ql-block\" data-block-id=\"block-485e0f29-859e-4416-9033-89d6f2036081\">Ocorrendo o defeito dentro do prazo de garantia, o cliente poder\u00e1 acionar a mesma atrav\u00e9s do e-mail <a class=\"ql-link\" href=\"mailto:sales@supplybr.com\" target=\"_blank\" rel=\"noopener noreferrer\">sales@supplybr.com<\/a>, mediante a apresenta\u00e7\u00e3o dos seguintes documentos:<\/div><ul><li class=\"ql-block\" data-block-id=\"block-12d8b857-77a4-4b93-8955-73a6b13af2ff\">Nota Fiscal do Produto,<\/li><li class=\"ql-block\" data-block-id=\"block-7e5d6bc3-769b-4c6f-ae0b-e15741fb0d00\">Relat\u00f3rio de N\u00e3o Conformidade da Smart Supply com as informa\u00e7\u00f5es solicitadas.<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-4ea1cc7b-3dc2-47f4-8996-91628f791332\">\u00a0<\/div><h4 class=\"ql-block\" data-block-id=\"block-158c5dec-3338-4219-8377-3c0e9facd043\"><strong>5 \u2013 Procedimento para envio e coleta de produtos para conserto.<\/strong><\/h4><div class=\"ql-block\" data-block-id=\"block-a8bbe80d-9b83-414d-a406-cebf699207db\">Ap\u00f3s o recebimento dos requisitos expostos no item 4, a Smart Supply avaliar\u00e1 a mesma e responder\u00e1 em um prazo m\u00e1ximo de 5 dias \u00fateis sobre o aceite ou n\u00e3o da solicita\u00e7\u00e3o de garantia com base nos requisitos do item 3.<\/div><div class=\"ql-block\" data-block-id=\"block-f7f7b5f7-f808-4963-9e1d-cfdb46d2bf8d\">No caso de aceite da solicita\u00e7\u00e3o de garantia, o departamento Operacional da Smart Supply informar\u00e1 \u00e0s instru\u00e7\u00f5es para envio ou coleta do produto para conserto.<\/div><div class=\"ql-block\" data-block-id=\"block-f8c9387f-fa53-4dfe-b2c9-dffed884dfab\">Cabe salientar que somente Notas Fiscais em Garantia que estejam previamente autorizadas pela Smart Supply ser\u00e3o aceitas desde estas estejam acompanhas da autoriza\u00e7\u00e3o.<\/div><div class=\"ql-block\" data-block-id=\"block-5e7e885f-0084-43b9-8cec-254fe813df03\">Notas Fiscais de Remessa em Garantia enviadas sem pr\u00e9via autoriza\u00e7\u00e3o e solicita\u00e7\u00e3o de coleta ser\u00e3o recusadas no ato da entrega.<\/div><div class=\"ql-block\" data-block-id=\"block-dca7258d-3b8a-4969-8f61-f7bc3e1d61fd\">\u00a0<\/div><h4 class=\"ql-block\" data-block-id=\"block-1c71055f-7382-4807-af5f-968e4c6105bb\"><strong>6 \u2013 Considera\u00e7\u00f5es Gerais.<\/strong><\/h4><div class=\"ql-block\" data-block-id=\"block-b595038b-ac45-4049-a937-46d2c5c1ae17\">A Smart Supply arcar\u00e1 com os custos do conserto dos produtos que estiverem dentro do prazo de garantia, inclusive com rela\u00e7\u00e3o \u00e0s despesas de frete do produto at\u00e9 nossa matriz em Balne\u00e1rio Cambori\u00fa, podendo substituir o produto por nova ou recondicionados equivalentes.<\/div><div class=\"ql-block\" data-block-id=\"block-8d66f6a3-0ef8-49d4-aeb3-0bc9f0dabdf1\">Todas as pe\u00e7as substitu\u00eddas se tornar\u00e3o propriedade da Smart Supply.<\/div><div class=\"ql-block\" data-block-id=\"block-40a1b9a7-5cfa-42f1-9f2a-ca57df728f3f\">A garantia ora prevista se aplica exclusivamente ao produto, suas pe\u00e7as e componentes, e ao frete, n\u00e3o cobrindo despesas pessoais, como transporte, telefonemas, hospedagem e outros, bem como danos emergentes e lucros cessantes, diretos, indiretos ou de terceiros.<\/div><div class=\"ql-block\" data-block-id=\"block-8049234b-0423-4fd6-ae47-1e2dcb92fc14\">Esta garantia fica automaticamente cancelada na ocorr\u00eancia de qualquer uma das hip\u00f3teses dos itens exclu\u00eddos da garantia (conforme item 3).<\/div><div data-block-id=\"block-8049234b-0423-4fd6-ae47-1e2dcb92fc14\">\u00a0<\/div><div class=\"ql-block\" data-block-id=\"block-45262499-e107-4346-ada7-30cd8f1ef48f\"><strong>OBSERVA\u00c7\u00c3O: N\u00e3o ser\u00e3o aceitos produtos que n\u00e3o seguirem os procedimentos acima descritos e informados pela Smart Supply, sendo os mesmos devolvidos ao cliente ou recusados no recebimento.<\/strong><\/div><div data-block-id=\"block-45262499-e107-4346-ada7-30cd8f1ef48f\">\u00a0<\/div><div class=\"ql-block\" data-block-id=\"block-ec8da4a5-8ff0-4bb9-8d9c-83c33a52c580\">Todos os produtos, sem exce\u00e7\u00e3o, dever\u00e3o estar acompanhados da Nota Fiscal e Relat\u00f3rio de N\u00e3o Conformidade que est\u00e1 dispon\u00edvel no link.<\/div><div class=\"ql-block\" data-block-id=\"block-25aa3bfa-fe93-4079-8dce-2bca0e91aa43\">Em caso de dificuldades ou esclarecimentos com rela\u00e7\u00e3o \u00e0 esta pol\u00edtica de garantia, favor entrar em contato, de segunda a sexta-feira em hor\u00e1rio comercial como nosso departamento Comercial.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1 \u2013 Garantia de Qualidade.\u00a0 A Smart Supply garante a qualidade de todos os seus produtos fornecidos contra defeitos de fabrica\u00e7\u00e3o, desde que os mesmos estejam mantidos em condi\u00e7\u00f5es normais de utiliza\u00e7\u00e3o, bem como sejam observadas as condi\u00e7\u00f5es a seguir:\u00a0 2 \u2013 Prazo de Garantia. Os produtos fornecidos pela Smart Supply possuem o prazo de [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-39834","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Garantia - Smart Supply<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/supplybr.com\/en\/politica-de-garantia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Garantia - Smart Supply\" \/>\n<meta property=\"og:description\" content=\"1 \u2013 Garantia de Qualidade.\u00a0 A Smart Supply garante a qualidade de todos os seus produtos fornecidos contra defeitos de fabrica\u00e7\u00e3o, desde que os mesmos estejam mantidos em condi\u00e7\u00f5es normais de utiliza\u00e7\u00e3o, bem como sejam observadas as condi\u00e7\u00f5es a seguir:\u00a0 2 \u2013 Prazo de Garantia. 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